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Appointments & Client Portal

Book an appointment or access your client portal

Choose the route that matches what you need today. New and returning clients can book online, existing clients can enter the portal, and secure messaging is available for private, non-urgent communication.

Book Now Client Portal Home Secure Messaging

Book Now

View appointment availability and schedule through the Nexus Owl Practice booking page.

Open Booking

Client Portal Home

Sign in to the Nexus client portal to access the portal tools available to your account.

Open Client Portal

Secure Messaging

Use Owl Practice secure messaging for private, non-urgent communication with the practice.

Open Secure Messaging

The client portal and secure messaging are not emergency services. For immediate danger, call 911. If you are thinking about suicide or are worried about someone, call or text 9-8-8.

Primary Booking Method

Schedule online

The online booking page is available at any time, so you can review available appointment times when it is convenient for you.

Secure Owl Practice booking

aws-portal.owlpractice.ca/nexuspsychology/booking

New clients may be asked to create an account. Follow the instructions shown by Owl Practice, including any email-verification step required to activate the account.

Client Portal Home Secure Messaging
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Policy

Cancellation policy

Please review this policy before scheduling so the expectations are clear.

Nexus Counselling Services requires at least 24 hours’ notice to cancel or reschedule an appointment.

If an appointment is not cancelled within 24 hours of its scheduled time, the full session fee will be charged.

The online system may not permit a cancellation when fewer than 24 hours remain. Contact Candace directly if you need assistance with a late change.

Appointment times are reserved specifically for each client. Cancellation fees are waived only for exceptional circumstances such as a medical emergency requiring urgent professional treatment, a death in the family, a natural disaster, or extreme weather conditions.

Short Notice

Scheduling less than 15 hours in advance

If your preferred appointment time is fewer than 15 hours away, online scheduling may not be available.

Call Candace directly at (604) 360-7072. If she does not answer, leave a message and she will respond as soon as her client schedule permits.

Urgent Support

Do not wait for a portal reply in an emergency

Nexus Counselling Services, the client portal, and secure messaging are not emergency-response services.

  • If you or someone else is in immediate danger, call 911.
  • If you are thinking about suicide or are worried about someone you know, call or text 9-8-8.
Appointment scheduling support
Other Ways to Connect

Telephone, email, and secure messaging

Telephone

Call Candace at (604) 360-7072 if you prefer to request an appointment by telephone.

Secure messaging

Existing clients can use Owl Practice secure messaging for private, non-urgent communication.

Open Secure Messaging

Email

Email Candace at [email protected].

Ordinary email cannot guarantee complete confidentiality. Avoid including sensitive clinical information and use secure messaging when appropriate.

Privacy Information

Booking platform and privacy

Owl Practice states that client data is stored in Canada and protected through encryption and other security controls. Review Owl Practice’s current security and privacy pages for the provider’s full, current descriptions.

In British Columbia, private-sector organizations are generally governed by the province’s Personal Information Protection Act (PIPA). PHIPA is an Ontario statute and should not be presented as the governing British Columbia law.

The following current sources provide the clearest reference points:

Next Step

Choose the next step that fits

Book an appointment, enter the client portal, or open secure messaging.

Book Now Client Portal Secure Messaging