Appointments

Scheduling an appointment

You can book online through Owl Practice, or contact Candace directly by phone or email if that works better for you.

Primary Booking Method

Book online

For convenience, appointments can be scheduled through the Owl Practice online scheduler, which is available 24 hours a day, 7 days a week.

Secure booking portal

https://oab.owlpractice.ca/nexuspsychology/1/calendar

If you are a new client and would like to schedule your appointment online, you will be required to create an account.

Once your account is created, Owl Scheduling will immediately send you an email asking you to verify your account.

Make an Appointment

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Policy

Cancellation policy

Nexus Counselling Services has a strict 24 hours’ notice cancellation policy. If you do not cancel your appointment within 24 hours of your appointment time, you will be billed for the entire session.

Please note that if you try to cancel your appointment online with less than 24 hours’ notice, the system will not allow you to cancel the appointment.

When you book an appointment, that time is reserved specifically for you, which means Candace is not available to see other clients during that time.

To be fair to every client, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, a natural disaster, or extreme weather conditions.

Scheduling less than 15 hours in advance

If you would like to schedule an appointment that is less than 15 hours from your preferred time and date, you will not be able to schedule online.

To request an appointment that is less than 15 hours away, call Candace directly at (604) 360-7072.

If Candace does not answer immediately, leave a message and she will get back to you as soon as possible. Please note that during scheduled working days, she may not be able to return your call until she has a break between clients.

Urgent Support

Last-minute scheduling

If you are hoping to make a last-minute appointment with Candace, this must be done by calling Candace directly at (604) 360-7072.

If you are in crisis and Candace is unavailable, call 911 or the Vancouver Crisis Line at (604) 872-3311.

Other Ways to Book

Telephone and email

Telephone

If you prefer not to schedule your appointment online, call Candace directly at (604) 360-7072 to schedule your appointment.

Email

Email Candace at [email protected].

Please note that if you choose to communicate by email, you are agreeing to use a method by which confidentiality cannot be 100% guaranteed.

Privacy Information

Booking platform and privacy

Owl Practice adheres to the Personal Health Information Privacy Act (PHIPA) and complies with the laws and regulations specific to the province of British Columbia.

Owl Practice uses bank-level SSL encryption so that your personal data remains continuously protected and hosts its servers in Canada.

Information on PHIPA and the province of British Columbia’s patient and client privacy laws and regulations can be found through the following links:

Next Step

Make an appointment

When you are ready to schedule, you can use the secure online booking portal or contact Candace directly.

Appointments