Counselling & Psychotherapy

Services and Fees

Candace has always believed that the typical 50-minute session is not long enough. For this reason, the base length for all face-to-face counselling appointments is a full 60 minutes.

Payment, Insurance and Cancellation Policy

New Clients

First sessions for individuals are extended by 15 minutes for a total time of 75 minutes. This additional time helps ensure there is enough space to discuss the reasons for your visit and your goals for therapy.

It also provides an opportunity to begin building the foundation of a strong therapeutic relationship. This matters because research has shown that clients have a greater chance of experiencing positive outcomes when a strong working therapeutic alliance is established.

This extra time, together with completing the intake form, gives the work a meaningful head start.

Individual Therapy

$150 (75 minutes)

Sessions with two individuals are highly complex because they involve the thoughts and feelings of two people. To help ensure each person in the relational dyad feels heard and understood, first appointments for couples are extended by 15 minutes for a total time of 105 minutes.

Couples Therapy

$235 (105 minutes)

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Ongoing Work

Existing Clients

Individual Therapy
60 minutes
$150
Individual Therapy
75 minutes in office
$187.50
Individual Therapy
75 minutes video
$187.50
Individual Therapy
90 minutes
$225
Individual Therapy
120 minutes
$300
Couples Counselling
90 minutes
$250

Some people often feel that the typical counselling session is not long enough. For this reason, 90-minute sessions are available.

There are instances when some clients feel that lengthier sessions allow them to delve deeper into their experiences without feeling rushed. Longer sessions are often utilized for reasons including:

  • time-sensitive decision making
  • unexpected life crises
  • major life changes
  • multiple psychiatric challenges that negatively impede personal and/or occupational functioning

Sessions with two individuals are highly complex, and couples sessions are structured at 90 minutes to help ensure each person in the relational dyad feels heard and understood.

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Supportive counselling image

Pro Bono

Time-limited services are periodically available. Contact Candace prior to booking an appointment to discuss your situation, availability of services, and possible options.

Practical Information

Accepted Payments

Payment for services is due at the beginning of each session.

  1. Cash
  2. Personal cheque payable to Nexus Counselling Services
  3. e-transfer to [email protected], with payment received prior to your scheduled appointment time
Coverage Information

Extended Mental Health Insurance

It is the client’s responsibility to ensure services with Candace are covered by their extended health provider. Candace is registered with the Canadian Counselling and Psychotherapy Association and holds the designation of CCC.

Reimbursement for services through extended health insurance is the responsibility of the client. Receipts for services are issued electronically via email after each individual session.

Extended health providers that accept CCC-designated clinicians include Green Shield, Blue Cross in some regions, and Equitable Life.

Booking Policy

Cancellation Policy

Nexus Counselling Services has a strict 24 hours’ notice cancellation policy. If you do not cancel your appointment within 24 hours of your appointment time, you will be billed for the entire session.

If you try to cancel your appointment online with less than 24 hours’ notice, the system will not allow you to cancel your appointment.

When you book an appointment, that time is reserved specifically for you, which means Candace is not available to see other clients. Cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, a natural disaster, or extreme weather conditions.

Next Step

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Appointments